Frequently asked questions

Most in-stock standard products ship within 1–3 business days after your order is confirmed and payment clears. Special orders, custom configurations and orders that need extra verification or export paperwork take longer, and we'll give you an estimated lead time with your quote. Orders placed on weekends or holidays start processing the next business day.

When your order ships, you'll get an email with tracking information. See our Shipping Policy for details.

Shipping is calculated at checkout from your order's weight, size, destination and service level. Typical transit times in the contiguous U.S.:

• Ground: 3–7 business days
• 3-Day Select / Express Saver: 3 business days
• 2-Day Air: 2 business days
• Next Day Air / Priority Overnight: 1 business day

These are estimates, not guarantees. Freight, liftgate and white-glove delivery for large or heavy items are quoted separately, and items with lithium batteries may be limited to ground or specific air services. Local pickup at our Savage, MN location may also be available at checkout.

We ship to all 50 states and Washington, D.C. Alaska, Hawaii, Puerto Rico and other U.S. territories may take extra time and cost, so contact us for a quote. We generally don't ship high-value or large items to P.O. boxes, and APO/FPO addresses are accepted for select smaller items.

International shipping is handled case by case for select products. Email sales@maverickdrone.com for a quote. International customers pay all import duties, taxes and fees.

If the box is severely damaged, refuse the delivery and contact us right away. For damage, missing parts or the wrong item, contact us within 48 hours of delivery (5 business days at most) at support@maverickdrone.com or 612.808.9838, with clear photos or video of the item, packaging and contents.

If tracking shows delivered but you don't have the package, contact us within 48 hours of the expected delivery date and we'll work with the carrier to investigate.

Special orders, meaning custom-configured, made-to-order or specially procured systems, are final once the order is placed and payment is processed. Before production or procurement starts, we may consider a cancellation at our discretion, with a minimum 25% cancellation fee plus any supplier costs already incurred. Defective special-order items are covered by the manufacturer's warranty.

Yes, with approval. We accept purchase orders from accounts authorized by a Maverick director. Net terms, tax-exempt purchases and government buyers are handled the same way, with director approval. To set up an account, email sales@maverickdrone.com or call 612.808.9838.

Eligible standard (non-special-order) products can be returned within 10 calendar days of delivery with an approved RMA.

• Unopened, factory-sealed: flat $175 return/restocking fee.
• Opened: accepted only if we find it in like-new, resalable condition after inspection, with a 20% restocking fee.

Original shipping is never refunded, and you pay return shipping unless we made an error. Approved refunds go back to your original payment method. Read the full Return Policy & Terms of Sale.

1. Within 10 days of delivery, email support@maverickdrone.com or call 612.808.9838 with your order number and the reason for the return, or use our RMA request form.
2. If approved, we'll email your RMA number and return instructions.
3. Ship within 7 days with all original packaging, accessories and documentation, the RMA number clearly marked on the box, using a tracked service insured for the full value.
4. We inspect returns within 5–10 business days. Approved refunds typically process within 5–10 business days after that.

Returns sent without an RMA number will be refused.

• Special orders and custom-configured or made-to-order items
• Clearance, open-box, demo or refurbished products
• Software, firmware, digital licenses and activated products
• Batteries, propellers, legs, wheels and other consumables once opened or used
• Anything that has been flown, driven, walked or operated under power
• Items missing original packaging, accessories or documentation
• Products with removed security tags or altered serial numbers
• Returns shipped without a valid RMA number

Defective products are covered by the manufacturer's warranty, and warranty service is handled by the manufacturer. We're glad to give you the manufacturer's contact details and help start the claim. Shipping to and from the manufacturer is your responsibility unless the manufacturer covers it.

Yes, but we don't repair everything, so please contact us before sending anything. Call 612.808.9838 or use the form on our Contact page and tell us the make and model. Every repair has to be verified and approved before we accept it.

• Diagnostic fee: $180 for consumer equipment, $299 for enterprise equipment.
• Turnaround: up to two weeks.

Browse available equipment on our Rentals page, then contact us to confirm availability or request a quote. Your quote or invoice lists the equipment, rental dates, rates, deposit and any delivery or operator services.

Rental fees, shipping, deposit and any service charges are due in full before equipment ships or is picked up, unless your invoice says otherwise. You can pick up at our Savage, MN facility or have the equipment shipped. Inspect it when it arrives and report any missing items or problems within 24 hours, with photos.

Rentals are subject to availability and delivery times, so contact us with your dates before you plan around a piece of equipment. If dates or equipment change, the new request is also subject to availability and may change your price.

Most rentals require a refundable security deposit. The amount depends on the equipment and is shown on the product page or your quote. After we receive and inspect the equipment, we may apply the deposit to late fees, cleaning, missing items or damage, and we refund the remaining balance to your original payment method. The deposit doesn't cap your responsibility for the equipment.

A rental day is any calendar day or part of a day, and weekly and monthly rates apply only to consecutive days. Some equipment has a minimum rental period (the Unitree Go2 robot dogs, for example, have a 3-day minimum), and some carries a required fee, such as the mandatory 10% rental protection fee on Skydio X10 rentals. Check each product page for its rates, minimum and deposit. Sales or use tax is added to your invoice.

Commercial flights using rented equipment require a remote pilot with a current FAA Part 107 certificate, and every flight must follow FAA rules and applicable laws. You're responsible for airspace authorizations, waivers, Remote ID compliance, permits and property-owner permission. Rented robots must be supervised by an operator whenever they're powered on.

Need help? On-site operators, delivery, setup and training are available on request and quoted separately.

You can cancel before the equipment ships or is picked up for a refund of rental fees and deposit, less any shipping, handling or third-party costs already incurred. Once it ships or is picked up, rental fees are non-refundable, and there are no refunds for early returns or unused days.

Extensions need our written approval and are billed at current rates. Late returns without an approved extension are billed at the daily rate for each extra day.

To return, pack everything in its original cases with all batteries, accessories, cables and documentation. Shipped rentals must be with the carrier by the first business day after your final rental day. Unless we provide a label, you pay return shipping; use a trackable carrier and insure the shipment for the full replacement value.

From the time equipment leaves our facility until we receive it back, you're responsible for damage, loss and theft, other than normal wear and tear. Report any crash, damage or malfunction within 24 hours. You're responsible for insuring the equipment for its full replacement value and carrying appropriate liability insurance, including aviation liability for drone operations. We may ask for a certificate of insurance before the equipment ships. See the full Rental Terms.

Yes. Financing and leasing are available through our partner BNC Finance. You can apply online at bncfin.com/maverick. According to BNC, most terms range from 24 to 60 months, and drones, payloads, sensors, software and training can be bundled into one payment. All financing is subject to BNC's credit approval.

Generally, yes. To fly a drone under the FAA's Small UAS Rule (Part 107), which covers most work and business flying in the U.S., you need a Remote Pilot Certificate from the FAA. Drones flown under Part 107 must also be registered with the FAA and meet Remote ID requirements. Rules change, so check the FAA's drone pages for current requirements.

According to the FAA, you must be at least 16, able to read, speak, write and understand English, and in a physical and mental condition to fly safely. You create an IACRA profile, pass the FAA's initial knowledge test ("Unmanned Aircraft General – Small") at an FAA-approved testing center, then apply for your certificate in IACRA and complete a TSA security check. To keep flying under Part 107, complete the FAA's free online recurrent training every 24 calendar months.

Full steps are on the FAA's Become a Certificated Remote Pilot page. Studying? We carry the ASA Remote Pilot Test Prep guide.

Yes. Our training serves enterprise clients, government agencies, public safety departments and individuals, with in-person hands-on training, instruction on earning a commercial remote pilot certificate, and mission-specific courses such as search and rescue, thermal imaging, aerial mapping, inspection and aerial videography. We also help organizations build a drone program with pilot training, SOP development, pilot assessments and consulting.

Partner courses from SPH Engineering, Pix4D, FlytBase and Inspired Flight are available too. Browse Training or contact us about a custom program.

Both options are available: we can train your team on-site at your location, or you can train with us in Savage, MN. Contact us to plan a session.

Yes. Browse Propellers & Parts and Accessories for components for your aircraft. If you're not sure what fits, contact us with your model.

Our Software collection covers photogrammetry and mapping (such as Pix4D and DJI Terra), LiDAR, GPR and geophysical processing (such as CHCNAV CoProcess, SPH Engineering GeoHammer and SENSYS MAGNETO), and mission planning and flight operations (such as SPH Engineering UgCS). Please note that software, firmware and digital licenses can't be returned once activated.

Yes. Our Pre-Owned collection includes drones, underwater ROVs, robots, payloads, batteries and accessories. Every pre-owned item is inspected and verified operational before it's listed. Open-box, demo and refurbished items are final sale under our return policy.

Yes. Our team can custom-integrate, design and build UAV solutions to fit your industry. Tell us about your project through our Project Inquiry form or email sales@maverickdrone.com.

Call 612.808.9838. For sales and quotes, email sales@maverickdrone.com; for returns and support, email support@maverickdrone.com. You can also use the form on our Contact page.

Our hours are Monday–Friday, 9:00 AM–4:00 PM CT. Our address is 7385 Highway 13 W, Savage, MN 55378. Visits are by appointment only, so please schedule before you come in.