This Return Policy governs the return, exchange, refund, and warranty handling of all products sold by Maverick Drone Systems L.L.C., including but not limited to unmanned aerial systems (UAS/drones), unmanned ground vehicles (UGVs) including quadrupedal robots (quadrupeds) and humanoid robots, payloads, sensors, ground control stations, counter-UAS systems, unmanned surface vehicles (USVs), spare parts, accessories, and related equipment (collectively, "Products").

We reserve the right to modify this Policy at any time. The version in effect at the time of order confirmation governs that purchase. Continued purchases after changes constitute acceptance of the updated Policy.

Subject to the strict conditions below, Maverick Drone Systems accepts returns of eligible standard (non-Special Order) Products within fourteen (14) calendar days from the date of Delivery. All returns require prior written Return Merchandise Authorization (RMA) — see Section 6. No exceptions for late requests.

2.1 Unopened Products (Buyer’s Remorse)

Unopened, factory-sealed Products may be returned for a full refund of the merchandise price (excluding original shipping, taxes, and fees) minus a flat $175.00 USD return/restocking fee. This fee covers inspection, administrative processing, repackaging, and restocking costs associated with high-value technical equipment. The Product must meet the "Unopened" definition above. Shipping charges (original and return) are non-refundable under all circumstances.

2.2 Opened or Previously Handled Products

Opened Products are eligible for return only at our sole discretion and only if they meet all of the following:

• Returned within the 14-day window and with valid RMA.
• Determined by us, after physical inspection at our facility, to be in Like-New Resalable Condition with no evidence of use, installation, flight, charging cycles beyond minimal factory test, scratches, marks, dents, or modifications of any kind.
• All original packaging, foam inserts, plastic bags, security tags, serial number stickers, holograms, manuals, quick-start guides, warranty cards, cables, batteries (if included), propellers (if included), SD cards, and every accessory must be included, undamaged, and in original condition.
• No firmware, software, or configuration changes have been made that would prevent immediate resale as a new unit.
• Subject to a twenty percent (20%) restocking fee calculated on the original merchandise purchase price (before tax/shipping). This fee is non-negotiable and reflects the significant depreciation in resale value and additional inspection/labor costs for opened technical equipment.

The following categories are strictly non-returnable under any circumstances (including buyer's remorse, incompatibility, or change of mind). Requests for these items will be automatically denied:

• Special Orders, Custom, Made-to-Order, Configured, or Personalized Products — see detailed Special Order Policy in Section 4.
• Clearance, open-box, demo, refurbished, "as-is," liquidation, or discounted "final sale" items (unless expressly stated otherwise in writing at time of sale).
• Any Product with removed, altered, or damaged security tags, serial number plates, regulatory compliance labels, or factory seals.
• Software, firmware, digital licenses, activation codes, subscriptions, or any Product once downloaded, installed, activated, or registered.
• Batteries, propellers, gimbals, sensors, or other consumable/wear-and-tear components once the original packaging is opened or the item shows any sign of use or installation.
• Products that have been flown, driven, walked, or otherwise operated under power, deployed, had propellers, legs, wheels, or tracks installed or actuated, batteries inserted and charged for operational use, SD cards formatted/used, or otherwise placed into service (physical evidence, flight controller logs, or operational logs will disqualify).
• Products missing any original component, packaging element, or documentation.
• Items returned without a valid pre-issued RMA number clearly marked on the exterior of the shipping carton.
• International orders or orders shipped outside the contiguous United States (unless separate written agreement exists).
• Any Product for which the Customer cannot provide proof of purchase (original order confirmation or invoice).

This Special Order Policy applies to all custom, made-to-order, configured, personalized, or special-request Products and services purchased through maverickdrone.com or any associated channel.

4.1 Definition of Special Orders

A "Special Order" includes, without limitation:

• Custom-configured unmanned aerial systems (UAS), unmanned ground vehicles (UGVs) including quadrupeds and humanoids, payloads, sensors, ground stations, or complete unmanned systems built to Customer specifications.
• Personalized, engraved, or branded equipment.
• Bundled or modified systems assembled or procured specifically for the Customer.
• Non-standard colors, firmware branches, software configurations, payloads, or accessories not part of standard inventory.
• Any item marked "Special Order," "Custom," "Made to Order," "Built to Spec," or similar on the product page, quote, or during checkout.
• Orders requiring special procurement, manufacturing lead time, third-party customization, or assembly outside our standard stocked inventory.

4.2 All Sales Are Final — No Cancellations, Returns, or Refunds

By completing a Special Order purchase, Customer expressly acknowledges and agrees that:

• The item(s) are procured, configured, or manufactured specifically for the Customer based on their unique selections and specifications.
• Maverick Drone Systems and its suppliers/manufacturers immediately incur significant, non-recoverable costs, commitments, and production obligations upon order confirmation.
• Customer has independently reviewed, understood, and confirmed all technical specifications, compatibility requirements, power needs, software/firmware versions, regulatory implications, and operational suitability prior to purchase.
• No right of return or cancellation exists under this Policy or applicable law for Special Orders (to the maximum extent permitted).

4.3 Limited Exceptions (Sole Discretion of Company Only)

We may, at our absolute and sole discretion and on a case-by-case basis, consider limited exceptions before production or procurement has commenced:

• Order cancellation prior to the start of production/procurement, subject to a minimum twenty-five percent (25%) cancellation/restocking fee of the total order value (plus any non-recoverable supplier costs already incurred).
• Replacement of a genuinely defective item covered under the applicable manufacturer's warranty (Customer remains responsible for all shipping costs to and from the manufacturer or our facility).

No exceptions, refunds, or returns will be granted for: buyer's remorse, change of mind, incorrect specification selection, post-purchase discovery of incompatibility, failure to review product descriptions or datasheets, project cancellation, or any other reason not explicitly listed above.

4.4 Payment, Confirmation, and Timeline

Full payment is required at time of order. Once payment clears and order confirmation email is sent, this Special Order Policy is immediately and irrevocably in effect. Production or procurement typically begins within 1–3 business days. Estimated lead times are provided in good faith but are not guaranteed; delays do not create cancellation rights.

4.5 Warranty on Special Orders

Special Orders remain covered solely by the manufacturer's standard limited warranty (if any). Warranty service does not include return shipping, cancellation rights, or refund. See manufacturer's warranty documentation for details. Maverick Drone Systems facilitates warranty claims where practicable but assumes no additional liability.

5.1 Items Damaged in Transit or Incorrect Items Received

If you receive a Product that is visibly damaged in transit, missing components, or is the incorrect item, you must notify our Customer Support within forty-eight (48) hours of Delivery (maximum five (5) business days) via email to support@maverickdrone.com or phone 612.808.9838, providing clear photographs and/or video of the damage, packaging, and contents. For severe box damage, refuse delivery at the time of attempted delivery and immediately contact us.

Upon timely and valid notification with evidence, we will, at our option: (a) arrange a replacement shipment at no additional cost to you, (b) issue a full refund including original shipping, or (c) provide a partial credit. We cover reasonable return shipping in these cases only. Claims after the 5-business-day window or without adequate evidence will be treated as standard returns (subject to fees and condition requirements) or denied.

5.2 Defective Products (Manufacturer Warranty)

Maverick Drone Systems is a reseller and not the manufacturer of the Products we sell. Accordingly, all claims for defects in materials, workmanship, or performance are governed exclusively by the applicable manufacturer's limited warranty.

We have no obligation to accept returns of defective Products after the standard 14-day return window, nor do we provide refunds for defects.

We disclaim all liability for defective Products, including but not limited to consequential damages, lost time, project delays, regulatory issues, or injury arising from use or inability to use a Product. By purchasing, you acknowledge this limitation and agree that your exclusive remedy lies with the manufacturer under its warranty terms.

Required Steps to Initiate a Return:

Inspection and processing typically takes five (5) to ten (10) business days after we receive the package. You will be notified via email of the inspection outcome and any applicable fees or refund amount. Refunds (if approved) are issued to the original payment method within an additional five (5) to ten (5) business days after approval.

Original outbound shipping charges are never refundable, including promotional "free shipping" offers. Return shipping is always the Customer's responsibility and expense, except in cases of our error (wrong item shipped, confirmed transit damage caused by us) where we will provide a prepaid return label or reimburse reasonable documented costs.

Approved refunds are issued to the original payment method used for the purchase. Credit card refunds typically post within 5–10 business days after processing, depending on your card issuer. Store credit or gift cards may be offered at our sole discretion in certain circumstances and expire according to their terms. No cash, wire, or check refunds unless required by law.

Partial refunds may be issued in cases of missing accessories, damaged packaging, or other condition issues even if the main Product is accepted. We reserve the right to deduct the cost of missing or damaged components from any refund.

We do not warrant that Products will meet your specific requirements, be uninterrupted, error-free, or free of viruses or other harmful components.

Customer agrees to indemnify, defend, and hold harmless Maverick Drone Systems L.L.C. and its officers, directors, employees, agents, suppliers, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer's use, misuse, or inability to use any Product; (b) Customer's failure to comply with applicable laws, regulations, or safety requirements (including FAA, DHS, or export controls); (c) any injury to persons or property resulting from operation of Products; or (d) any breach of this Policy or our Terms of Service by Customer.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability shall be limited to the minimum extent permitted by law. This limitation is a fundamental basis of the bargain between the parties.

This Return Policy and any dispute arising out of or relating to it or the Products shall be governed by and construed in accordance with the laws of the State of Minnesota, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.