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Overview
Dedicated TAM. 6-Hour SLA. Proactive Fleet Support.
Dedicated Technical Account Manager for your deployment
6-hour response SLA during business hours
Direct access via Microsoft Teams, Slack, or WhatsApp
Bi-weekly operational review calls
Proactive system health checks and firmware oversight
End-to-end remote operational support
First mission setup, data migration, and integration support
Multi-level escalation: TAM, AE, PM, FlytBase leadership
Available for up to 5, 10, or 25 docking stations
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Dedicated TAM. 6-Hour SLA. High-Touch Support for Your Drone Fleet.
FlytBase Care is a premium, high-touch support plan designed for enterprise autonomous drone deployments operating up to 5, 10, or 25 docking stations. With a dedicated Technical Account Manager (TAM), guaranteed 6-hour response SLA during business hours, and direct access via Microsoft Teams, Slack, or WhatsApp, FlytBase Care ensures your fleet operations receive the expert support needed to maintain uptime, performance, and mission continuity.
Key Features
- Dedicated Technical Account Manager (TAM) — Single point of contact with deep knowledge of your deployment and operational environment
- 6-Hour Response SLA — Guaranteed response during business hours for critical support requests
- Dedicated Communication Channels — Direct access via Microsoft Teams, Slack, or WhatsApp for rapid issue escalation
- Bi-Weekly Operational Review Calls — Scheduled reviews to assess fleet health, performance, and upcoming operational needs
- Proactive System Health Checks — Regular monitoring of platform and dock health to identify and resolve issues before they impact operations
- Firmware and Dock Maintenance Oversight — Coordinated firmware update management and dock maintenance support
- End-to-End Remote Operational Support — Hands-on remote assistance for mission execution, troubleshooting, and optimization
- First Mission Setup Assistance — Guided onboarding support for initial mission configuration and launch
- Data Migration Support — Assistance migrating operational data from other platforms to FlytBase
- Integration Support — Technical assistance for third-party system and API integrations as required
- Multi-Level Escalation Paths — Defined escalation to TAM, Account Executive, Product Manager, and FlytBase leadership with SLA governance
Plan Options
| Up to 5 Docks | Premium support for deployments with up to 5 docking stations |
| Up to 10 Docks | Premium support for deployments with up to 10 docking stations |
| Up to 25 Docks | Premium support for deployments with up to 25 docking stations |
Full Specifications
| Vendor | FlytBase |
| Plan Type | Premium Support Service |
| Response SLA | 6 hours (business hours) |
| TAM | Dedicated Technical Account Manager |
| Communication Channels | Microsoft Teams, Slack, or WhatsApp |
| Review Cadence | Bi-weekly operational review calls |
| Escalation Path | TAM, Account Executive, Product Manager, FlytBase Leadership |
| Dock Coverage | Up to 5, 10, or 25 docking stations |