Refund policy

Returns & Refunds

We want you to be happy with your gear. If something isn't right, our team is here to help.

Our products are high-value technical unmanned systems: drones, UGVs, quadrupeds, humanoids and related equipment. That's why strict return conditions apply, to protect product integrity and safety. By placing an order, you agree to this Refund & Return Policy. Here's how it works, in plain language.

Last updated: October 4, 2026

View Full Return Policy & Terms of Sale →

At a glance

1 What you can return

We accept returns on eligible standard (non-Special Order) products within 10 calendar days from the date of delivery, as confirmed by carrier tracking.

2 Fees & shipping

• Original shipping is never refunded.
• Unopened products: $175 flat return/restocking fee.
• Opened or used products (if accepted): 20% restocking fee on the merchandise price.
• Return shipping is always paid by the customer unless we made an error (wrong item, or damaged in transit due to our packing).
• We aren't responsible for packages lost or damaged during return shipping.

3 What we can't accept

These items are not eligible for return under any circumstances:

• Special orders, custom-configured or made-to-order items
• Clearance, open-box, demo or refurbished products
• Products with removed security tags or altered serial numbers
• Software, firmware, digital licenses or activated products
• Batteries, propellers, legs, wheels or consumables once opened or used
• Any product that has been flown, driven, walked or operated under power
• Items missing original packaging, accessories or documentation
• Returns shipped without a valid RMA number

4 Special orders are final

By placing a special order, you acknowledge that the item is procured or built specifically for you, and that we incur immediate non-recoverable costs with our manufacturers.

Limited exceptions may be considered only before production begins, and are subject to a minimum 25% cancellation fee at our sole discretion.

5 Damaged, wrong or defective items

6 Refunds

• Approved refunds are issued to the original payment method.
• Refunds typically process within 5–10 business days after inspection approval.
• Store credit may be offered in some cases at our discretion.
• No cash refunds unless required by law.

How to start a return

1. 1Contact us first
   Email support@maverickdrone.com or call 612.808.9838 within the 10-day window. Include your order number and the reason for the return.
2. 2Get your RMA
   If approved, we'll email you an RMA number and return instructions.
3. 3Ship within 7 days
   Pack the item securely with all original packaging, accessories and documentation. Write the RMA number clearly on the outside of the box.
4. 4Pay for and insure return shipping
   You're responsible for return shipping costs and must insure the package for its full value.
5. 5Inspection
   We inspect all returns within 5–10 business days. Our decision on condition is final.

View Full Return Policy & Terms of Sale →

This page is a plain-language summary. The complete legal Return Policy & Terms of Sale (including governing law, limitation of liability and full terms) is linked above and governs all purchases.

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