Shipping Policy

Maverick partners with national and regional carriers for high-value unmanned systems and equipment. Standard methods include:

• Ground — UPS Ground, FedEx Ground, or comparable (most common domestic)
• Expedited ground — UPS 3-Day Select, FedEx Express Saver, or equivalent
• Air — UPS Next Day Air, FedEx Priority Overnight, or comparable (select items and destinations). Overnight delivery is available only within the continental United States.
• Freight / LTL — For large, heavy, or palletized shipments. White glove or liftgate available on request for an additional fee.

We choose carrier and service based on size, weight, destination, and item type. You may request a specific carrier or service at checkout or through sales before confirmation; additional charges may apply. Local pickup and delivery options are available at checkout when offered.

Most in-stock standard products ship within 1–3 business days after order confirmation and payment clearance. The shop shipping policy also notes typical processing within 2–3 business days via UPS Ground unless otherwise specified. We do not ship or deliver on weekends or holidays; weekend and holiday orders begin processing the next business day.

Processing may take longer for:

• Special orders, custom configurations, or made-to-order systems (lead times on the quote)
• Orders needing verification, compliance docs, or export paperwork
• Large-volume or multi-item orders
• Periods of elevated order volume (a few extra days; we will contact you if there is a substantial delay)

Processing times are estimates and do not include transit. We notify you by email if unexpected delays occur.

Rates are based on weight, dimensions, destination, and service level, and are shown at checkout before payment.

Standard domestic

Many in-stock items qualify for free or discounted ground promotions. When free shipping is offered, it applies to the lowest-cost ground method to the contiguous United States only.

Large, heavy, or oversized

Freight/LTL, liftgate, or white glove is quoted separately. Those charges are the customer’s responsibility unless agreed otherwise in writing.

Insurance

Shipments are insured for declared value up to the carrier’s standard limit. For high-value orders we recommend (and may require) additional declared-value coverage; that cost is the customer’s unless otherwise stated.

Delivery times are estimates only and are not guaranteed. Actual transit depends on carrier, service, destination, weather, customs (international), and other factors beyond our control.

Typical transit (contiguous U.S.):

• Ground — 3–7 business days
• 3-Day Select / Express Saver — 3 business days
• 2-Day Air — 2 business days
• Next Day Air / Priority Overnight — 1 business day
• Freight / LTL — typically 2–10 business days by distance

We are not responsible for delays from the carrier, severe weather, natural disasters, strikes, customs holds, or incorrect or incomplete addresses you provide. Delivery delays may occur from time to time.

Domestic

We ship to all 50 U.S. states and the District of Columbia, and to U.S. territories and APO/FPO/DPO addresses as noted below. Alaska, Hawaii, Puerto Rico, and other U.S. territories may need extra time and cost—contact us for a quote.

P.O. Boxes and APO/FPO

We do not ship to P.O. Boxes. APO/FPO addresses are accepted for select smaller items; extra restrictions and longer delivery times apply. High-value or large items generally cannot go to P.O. Boxes.

Commercial vs. residential

Residential delivery may cost more than commercial. Liftgate is available for an extra charge when required.

Many products contain lithium batteries, are dangerous goods, or need special handling:

• Lithium batteries — Must follow DOT, IATA, and carrier rules. Some items ship ground-only or via specific air cargo services.
• Hazardous / dangerous goods — Extra docs, labeling, and fees may apply. We handle required compliance paperwork.
• Oversized or heavy — May need freight, liftgate, or inside delivery; charges quoted and collected before shipment.
• Signature required — Most orders over a certain value need adult signature on delivery.

We may refuse shipment of any item that cannot be legally or safely transported or that would violate carrier policies.

When your order ships, you receive a shipping confirmation email with tracking and carrier details. Tracking is typically active within 24 hours. Track on the carrier’s site or app.

We also send delivery notifications and, when available, exception alerts. Monitor tracking and be available to receive the shipment or arrange an alternate delivery location.

Damaged in transit

If severe damage is visible, do not accept delivery. Contact us right away at logistics@maverickdrone.com or (612) 808-9838 with photos. Keep all packaging and damaged goods. You may also need to open a claim with the carrier. See our Return Policy for damaged-shipment steps.

Lost or missing

If tracking shows delivered but you do not have the package, or tracking shows lost, contact us within 48 hours of the expected delivery date. We will work with the carrier to investigate.

Refused or undeliverable

If you refuse delivery for any reason other than visible severe damage, or the package returns because of a bad address or failed delivery, you are responsible for original shipping plus return shipping, handling, and restocking fees. See the Return Policy.

Incorrect address

Double-check your address at checkout. We are not responsible for delays or extra cost from incorrect, incomplete, or outdated shipping information you provide.

International shipping is offered case-by-case for select products. We do not ship beyond North America without authorization—email logistics@maverickdrone.com for quotes and requirements.

International orders may involve:

• Extra shipping, brokerage, and handling fees
• Import duties, taxes, and VAT (paid by the recipient)
• Export compliance and possible licensing
• Longer transit and customs delays
• Limits on lithium batteries and certain unmanned systems

Customers are responsible for all import fees, duties, taxes, and local compliance. We are not responsible for packages held or seized by customs, or for customs and taxes on your order.

Return shipping is the customer’s responsibility unless the return is due to our error (wrong item or confirmed transit damage caused by us). See the full Return Policy & Terms of Sale for RMA steps and restocking fees.

Return all items with a trackable, insured method equal to full product value. Use original packaging and a reputable carrier when possible.

Questions on options, rates, transit, or a custom quote:

Maverick
Attn: Logistics
7385 Highway 13 W
Savage, MN 55378

Email: logistics@maverickdrone.com
Phone: (612) 808-9838
Hours: Monday–Friday, 9:00 AM–4:00 PM Central Time

International quotes: logistics@maverickdrone.com

This Shipping Policy works with our Terms of Service and Return Policy. Terms may differ for special orders or custom projects—ask before you order.