Return Policy & Terms of Sale

This Return Policy covers returns, exchanges, refunds, and warranty handling for products sold by Maverick—including unmanned aerial systems (UAS/drones), UGVs (quadrupeds and humanoids), payloads, sensors, ground control stations, counter-UAS, USVs, spare parts, accessories, and related equipment ("Products").

Delivery — the date the Product reaches the shipping address per carrier tracking.

Unopened — factory seal intact; original packaging unopened and undamaged; Product never removed.

Opened / Used — seal broken; item removed, powered on, batteries installed/charged, accessories attached, firmware updated for use, registered, or any sign of handling, installation, wear, or use.

Like-New Resalable Condition — in our sole determination after inspection: zero signs of use; all original packaging undamaged; every accessory and document included; can be resold as new without disclosure.

We may update this Policy at any time. The version in effect at order confirmation governs that purchase.

Eligible standard (non–Special Order) Products may be returned within ten (10) calendar days from Delivery. All returns need a prior written RMA (see RMA procedure). Late requests are not accepted.

Unopened (buyer’s remorse)

Factory-sealed Products may be returned for a refund of the merchandise price (excluding original shipping, taxes, and fees) minus a flat $175.00 USD return/restocking fee. Shipping charges (original and return) are non-refundable.

Opened or handled

Opened Products may be accepted only at our sole discretion if, after inspection at our facility, they meet all of the following:

• Within the 10-day window with a valid RMA
• Like-New Resalable Condition—no use, flight, installation, scratches, dents, or modifications
• All original packaging, inserts, tags, manuals, cables, batteries (if included), propellers (if included), and accessories included and undamaged
• No firmware/software changes that prevent resale as new
• Subject to a 20% restocking fee on the original merchandise price (before tax/shipping)

Our inspection decision is final. If the Product does not qualify, it is returned to you at your expense and risk, or held for 30 days and then disposed of with no refund.

These are not returnable (including for buyer’s remorse or change of mind):

• Special Orders, custom, made-to-order, configured, or personalized Products
• Clearance, open-box, demo, refurbished, "as-is," liquidation, or final-sale items (unless stated otherwise in writing at sale)
• Products with removed, altered, or damaged security tags, serial plates, compliance labels, or factory seals
• Software, firmware, digital licenses, activation codes, subscriptions, or any Product once downloaded, installed, activated, or registered
• Batteries, propellers, gimbals, sensors, legs, wheels, or other consumables once packaging is opened or the item shows use
• Any Product that has been flown, driven, walked, or operated under power
• Products missing original packaging, accessories, or documentation
• Returns shipped without a valid RMA number on the carton
• International orders or shipments outside the contiguous United States (unless a separate written agreement exists)
• Orders without proof of purchase

All Special Orders are final. Custom-configured drones, UGVs (including quadrupeds and humanoids), payloads, sensors, complete systems, personalized/branded gear, non-standard configs, and items marked Special Order / Custom / Made to Order are non-cancellable, non-returnable, and non-refundable once the order is placed and confirmed.

By placing a Special Order, you acknowledge the item is procured or built for you and that we and our suppliers incur immediate non-recoverable costs.

Limited exceptions may be considered only before production or procurement begins, at our sole discretion, subject to a minimum 25% cancellation/restocking fee of total order value (plus any non-recoverable supplier costs already incurred).

Full payment is required at order. Production or procurement typically begins within 1–3 business days. Lead times are estimates and do not create cancellation rights. Special Orders remain covered solely by the manufacturer’s limited warranty (if any).

Damaged in transit or wrong item

Contact us within 48 hours of Delivery (maximum 5 business days) at returns@maverickdrone.com or (612) 808-9838, with clear photos/video of damage, packaging, and contents. For severe box damage, refuse delivery and notify us immediately.

With timely notice and evidence, we may (at our option) arrange a free replacement, issue a full refund including original shipping, or provide a partial credit. We cover reasonable return shipping in these cases only. Late or undocumented claims are treated as standard returns or denied.

Defective products

Maverick is a reseller. Defect claims are governed by the manufacturer’s limited warranty. We do not accept returns for defects after the 10-day window and do not refund for defects. Contact the manufacturer for warranty service; we can help with initial claim coordination. Shipping to/from the manufacturer is your responsibility unless the manufacturer covers it.

No Product is accepted for return without a pre-issued RMA number. Unauthorized shipments are refused, returned at your expense, or held 30 days and then disposed of with no refund.

1. Contact us within 10 days — Email returns@maverickdrone.com, call (612) 808-9838, or use the RMA form. Include order number, model/serial, reason, and photos.
2. Get your RMA — If approved, we email an RMA number and return instructions (typically to our Savage, MN facility).
3. Ship within 7 calendar days of RMA issuance (RMA expires after that). Use a tracked, fully insured carrier. Mark the RMA number clearly on the outside of the carton.
4. Include inside — packing slip/invoice, RMA email, all original docs and accessories, and a brief written explanation.
5. Risk in transit — You bear risk of loss or damage until we receive, sign for, and inspect the package. Insure for full purchase price.

Inspection typically takes 5–10 business days after receipt. Approved refunds go to the original payment method within an additional 5–10 business days.

Original outbound shipping is never refundable (including promotional free shipping). Return shipping is always your responsibility, except when we made an error (wrong item or confirmed transit damage from our packing)—then we provide a prepaid label or reimburse reasonable documented costs.

If you refuse delivery for any reason other than visible severe container damage documented at delivery, you remain responsible for outbound shipping, return shipping, handling, and restocking fees.

If a package returns because of an incorrect or undeliverable address you provided, you pay extra shipping, storage, and re-delivery fees.

Title and risk of loss pass to you when we hand the outbound shipment to the carrier. For returns, risk stays with you until our warehouse receives and accepts the package. We are not liable for packages lost, stolen, or damaged in return transit.

Approved refunds are issued to the original payment method. Card refunds typically post within 5–10 business days after processing, depending on your issuer. Store credit may be offered at our discretion. No cash, wire, or check refunds unless required by law.

Partial refunds may apply for missing accessories, damaged packaging, or other condition issues. We may deduct the cost of missing or damaged components from any refund.

To the maximum extent permitted by law, Products are provided "AS IS" except for any applicable manufacturer’s limited warranty. Maverick disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

Maverick is not liable for indirect, incidental, special, consequential, punitive, or similar damages (including lost profits, data, or business opportunity), whatever the theory of liability. Aggregate liability related to any Product or this Policy will not exceed the purchase price you paid for that Product.

You agree to indemnify Maverick against claims arising from your use or misuse of Products, failure to follow law or safety rules (including FAA, DHS, or export controls), injury to persons or property from Product operation, or breach of this Policy or our Terms of Service.

Where local law limits these exclusions, liability is limited to the minimum allowed. This limitation is a fundamental basis of the bargain.

This Policy is governed by the laws of the State of Minnesota, without regard to conflict-of-laws rules. The CISG does not apply.

Exclusive venue is the state or federal courts in Scott County or Hennepin County, Minnesota. You consent to that jurisdiction and waive forum non conveniens objections.

Disputes are on an individual basis only—no class or consolidated actions. If arbitration applies under a separate agreement, it is in Minneapolis, Minnesota, under Minnesota law. The prevailing party may recover reasonable attorneys’ fees and costs.

Entire agreement — This Policy, with our Terms of Service, Privacy Policy, and any written quote or order confirmation, is the full agreement on returns and supersedes prior understandings. Changes require a writing signed by an authorized Maverick officer.

Severability — If a provision is invalid, it is modified or severed to the minimum extent needed; the rest remains in force.

Waiver — Failure to enforce a right is not a waiver. Waivers must be in writing.

Assignment — You may not assign rights under this Policy without our written consent. We may assign freely.

Notices — In writing by email (read receipt), certified mail, or overnight courier. Effective on actual receipt or three business days after mailing, whichever is earlier.

Returns & RMAs
Email: returns@maverickdrone.com
Support questions: support@maverickdrone.com
Phone: (612) 808-9838
Hours: Monday–Friday, 9:00 AM–4:00 PM Central Time
RMA form: /pages/rma

Sales (special orders & quotes)
sales@maverickdrone.com

Physical return address (valid RMA only)
Maverick
Attn: Returns Department — RMA #[Your RMA Number]
7385 Highway 13 W
Savage, MN 55378

If you do not agree to these terms, do not place an order. A plain-language summary is also on our refund policy page.